helpline

Coronavirus Update - As of Thursday 19 March, LGBT Foundation has temporarily shifted to become a remote service delivery charity due to the coronavirus pandemic. This means that all our face-to-face services will be suspended until further notice. You can find out more about the remote services available here. Our helpline is now running extended hours through the week and over the weekends to provide emotional support, brief advice, and signposting. Our new opening hours are 9am-9pm Monday to Friday, and 10am-6pm on Saturday and Sunday.

About the Helpline

Our helpline provides thousands of hours of support and advice to thousands of people every year, many who feel like they have nowhere else to turn. The helpline has been running for 45 years, and is staffed by a team of dedicated staff and volunteer operators all of whom receive extensive training and support.

Is there something on your mind?

We are here to offer support and advice on a range of topics. Our service is non-judgement, and we are here to talk through whatever is on your mind.

  • Struggling with your mental health?
  • Feeling lonely or isolated?
  • Thinking about coming out?
  • Questioning your gender identity?
  • Want some information about sexual health or where to find sexual health testing?
  • Being harassed at work because of your sexual orientation or gender identity?
  • Need to report a hate crime?
  • Want to know about our services or what support is available in your local area?
We understand how anxious you might feel reaching out for support. When you call, you will find someone on the other end of the line with a friendly voice and a listening ear.
Call us on 0345 3 30 30 30 or email helpline@lgbt.foundation
0345 3 30 30 30

Opening Hours

The helpline is open

Weekdays - 9am until 9pm
Weekends - 10am until 6pm

Email support

You can email the helpline anytime at helpline@lgbt.foundation and we will reply to you within 10 working days.

Immediate Support

Despite our hours being extended we are aware that you may be experiencing crisis, if you are then please make use of the following information:

Samaritans (24 hours a day)

Phone: 116 123

http://www.samaritans.org/branches/manchester-and-salford-samaritans

Saneline (6pm-11pm every day of the year)

Phone: 0300 304 7000

http://www.sane.org.uk/what_we_do/support/helpline/

The Gateway Service (9am-7pm)

Phone: 0161 882 2400

Childline (for young people up to 19)

https://www.childline.org.uk/about/about-childline/

If you feel you or someone else is in immediate danger, please call 999.

Rainbow Brew Buddies

Rainbow Brew Buddies

We can all agree that a chat over a brew is one of life’s greatest simple pleasures, but not everyone always has someone to do this with regularly. Our new telephone befriending programme Rainbow Brew Buddies aims to reduce loneliness for LGBT people across Greater Manchester who may have reduced opportunities to make social connections due to the recent coronavirus outbreak or other circumstances in their life.

Click here to find out more.

The Wellbeing Hub

The coronavirus pandemic is already having an impact on many in our communities, causing uncertainty, anxiety and distress. We've compiled a bank of tools and resources for you to use to help you to manage your mental health and wellbeing in this challenging time.

Click here to find out more.

Thinking About Coming Out?

Some of the most difficult and important decisions in life for lesbian, gay, bi and trans people relate to coming out. Coming out is different for everyone, there are many questions to think about. We've gathered some information and some reflections on coming out from LGBT Foundation and friends.

Click here to find out more.

Have you experienced a hate crime?

LGBT Foundation is a 3rd party hate crime reporting centre. We can support you to report a hate crime, or report it on your behalf. Experiencing hate crime can have a big impact on you, and we are here to ensure that you have the support you need.

Click here to find out more.